It is the responsibility of the customer to back up all stored data on their equipment as the repair process may affect data storage. Please allow up to 14 days after delivery for us to contact you regarding the repair.
Test and Assessment Fee (Non-Warranty Items)
Ampd require a minimum payment of $120.00 INC GST to assess the faulty equipment. This is the Minimum Test and Assessment Fee, which covers the time it will take to assess and estimate the cost of repair. The Minimum Test and Assessment Fee is equivalent to 60 minutes labour and will be included in the quotation if you proceed with the repair.
In some cases, assessment may require more time, and the Test and Assessment Fee will be higher than the $120.00 Minimum Test and Assessment Fee. You will be notified of this once the equipment is inspected.
Ampd will issue an invoice for the Test and Assessment fee upon completion of the Test and Assessment, which is payable immediately. At this time, we will also provide the customer with the Repair Quote. If the Repair Quote is approved by the customer, the Test and Assessment fee paid will be deducted from the Final Invoice for the Repair.
Items cannot be returned to customers until the Test and Assessment fee has been paid. Where full Repair or Service quotes are accepted, items can not be returned to customer until the Repair Invoice is fully paid.
Test and Assessment Fee (Warranty Items)
If claiming a warranty repair, please attach the relevant warranty information. If warranty claim is rejected the above Test & Assessment fee will be payable
- Direct Deposit
Account Name: Ampd Electronics
Please include a copy of your direct-deposit remittance advice with this form or email to: firstname.lastname@example.org
- Credit Cards
Credit card payment can be made over the phone, in person at the Ampd Electronics premises or using the link provided on our emailed invoice. 1.98% surcharge will apply (3.85% surcharge will apply using Amex)